Early Move-Out

Cancellation Policy Update

Updated Nov. 13, 2020

This message provides an important update regarding the housing cancellation policy.

The COVID-19 exception to the normal housing cancellation policy that was activated on Sept. 8, 2020 will expire on Friday, Dec. 18, 2020. Residents may still decide to cancel their housing contract without any financial penalty or fee until Dec. 18, 2020.  

Starting Dec. 19, 2020 the normal housing cancellation policy as stated on the license agreement will be reinstated and the cancellation fees will no longer be waived. 


This has no impact on the availability of housing or the continuity of services through the full academic year.

For ease of communication, some scenarios are outlined below so that all students who may be considering future cancellation of their housing contract may understand potential impacts. 


If You Choose to Cancel Your Housing Contract Before or on Dec. 18, 2020

  • Move-out: If you cancel your contract before or on Dec. 18, you must move out of your on-campus residence no later than Dec. 18 at 10 a.m. You must also have an approved Contract Release Request and complete Early Move-out procedures. You will not be able to return to on-campus housing for the spring semester. 

  • Fees: Cancellation fees will be waived through Dec. 18, and you will only pay the room and board fees for the days you are on campus. 

  • Residency Requirement: If you signed a two-year license agreement, you will no longer be required to live on campus your sophomore year by cancelling your contract. You will have the opportunity to re-apply for housing for the 2021-22 academic year.

  • Future Residency Plans: You may choose to contract off-campus or apply for on-campus housing for the 2021-22 academic year. On-campus housing license agreements for fall 2021 will be available in early spring.

If You Choose to Cancel Your Housing Contract on or After Dec. 19, 2020

  • Move-out: To cancel housing on or after Dec.19, you must meet the criteria noted on the Cancellation page and submit a Contract Release Request.

  • Fees: Upon an approved Contract Release Request, you will be charged the 30-day rent fee, if applicable. If your Contract Release Request is denied and you move out anyway, you may be charged the end-of-contract fee (see sample on Cancellation page).

  • Residency Requirement: If you signed a two-year license agreement, you will no longer be required to live on campus your sophomore year by cancelling your contract. You will have the opportunity to re-apply for housing for the 2021-22 academic year.

  • Residency Plans: You may choose to contract off-campus or apply for on-campus housing for the 2021-22 academic year. On-campus housing license agreements for fall 2021 will be available in early spring.

If You Take No Action

  • Spring/Summer 2021: You may remain in your on-campus residence for the duration of your license agreement (end of the spring 2021 semester or through summer 2021 depending on your particular terms and conditions). No action is required by you, and all housing and residential support services remain fully available to you. 

  • Residency Requirement: If you signed a two-year license agreement, you will be required to live on campus your sophomore year, per the normal two-year live on program. More information is to come on sophomore housing in January. 

  • Future Residency Plans: If you are a sophomore or upper-division student who did not sign a two-year license agreement, you may choose to contract off-campus or apply for on-campus housing for the 2021-22 academic year. 

If you would like to proceed with cancellation, please complete the Contract Release Request by Dec. 17. Upon your approved Contract Release Request, you will be required to move-out of on-campus no later than 10 a.m. on Dec. 18.

If you have any questions, please visit our virtual desk on Zoom. Housing representatives are available to assist you virtually Monday through Friday from 8:30 a.m. to 4 p.m.

Check-Out Procedures

Health & Safety

To help ensure personal and community health and well-being, please wear a face covering, practice physical distancing, wash your hands frequently and avoid congregating with others throughout the moving period. Review the information provided by the CDC on how to protect yourself and others.

Cleaning

Please clean your entire space including your bedroom, bathroom(s), kitchen and living area. This includes: 

  • Remove any stickers from furniture, doors, walls, and windows
  • Remove all non-university furniture and items
  • Take rugs and foam bed covers to the dumpsters

Cleaning supplies, trash bags, and vacuums are available at your community front desk. Fees may be assessed for spaces that are not cleaned properly.

Inspection

Log in to the Housing Portal to complete the "Fall 2020 - Check Out" inspection form. It is required that you complete this form to ensure you are not charged for any damages that you did not make after your move-out. 

Check-Out

Once you have removed all of your belongings and cleaned your space, report to your community front desk to request an express check-out envelope. Deposit your keys inside the envelope then seal and sign it. Leave the envelope in the designated box at the front desk. Please continue to follow physical distancing guidelines (approximately 6 feet from others) throughout the check-out process.

Moving Bins

Moving bins will be available to check out at your community front desk starting Monday, Sept 14. Disinfectant sprays will be provided to sanitize the moving bins.

Shipping & Storage

If you are needing to ship your belongings home or store your belongings, please make arrangements with our campus partner collegeboxes.com. Create an account and enter promo code SDSU2020 for 10% savings.

Shipping & Storage

Update your mailing address in the WebPortal to your permanent address. Mail sent to the residential communities will be returned to the sender. If you are expecting a package, contact the sender to update to your permanent address. 

Bikes & Surfboards

Remember to take bicycles and surfboards home. Return your bike storage key (for Zura/Maya/Olmeca Bike Barn) in the express check-out envelope and remove all locks from surf lockers. Abandoned property will be removed and discarded.

Parking

All parking regulations are strictly enforced. Do not park in any fire lanes during move-out or at any time. If you received a garage remote for parking, please return it to your front desk.

Billing

Rent and meals will be prorated based on your date of check-out. If there is a credit on the account, it will be applied towards any balance before a refund is processed. Please allow 6 to 8 weeks for your refund to process. 

Traveling

It is critical that you develop a travel plan to ensure your own safety as well as the safety of the members of the household where you will be returning. Please use the following guidance to create this plan:

  • Do not travel via public transportation, which includes buses, ride-share services (such as Uber or Lyft), trains and flying.
  • Travel by private vehicle. When traveling in the private vehicle, implement protective steps if you will be driving or riding with someone else. Including:
    • Both parties should wear facial coverings for the entire duration of the trip.
    • Limit physical contact.
    • Sit as physically distant as possible. 
    • Avoid using the recirculated air option. 
    • Clean and disinfect the vehicle after the trip.
  • Do not plan to quarantine or isolate in households where individuals with chronic conditions also reside.
  • Take all appropriate steps to prevent any spread in the household and adhere to any quarantine or isolation measures until the entire isolation or quarantine period is completed.
  • Advise all members of the household of your situation prior to moving in so they are all aware of the steps they need to take to protect themselves.
  • Make a plan for your medical care. Students in quarantine should identify places they can seek testing should they become symptomatic. Students in isolation should identify care providers where they can seek medical support, including emergency assistance if needed. Continue to use key health practices such as wearing your facial covering, physically distancing and washing your hands.