Service Requests

If a resident is experiencing any issues in their living space (water leak, broken furniture, WiFi connectivity, etc.) they may submit a service request for maintenance or repair at no cost. Maintence and repairs will be made on a priority basis. In some cases, it may take several days for a service request to be completed if parts must be ordered. 

To provide a quick response, please include the following in the service request:

  • The day of week (Monday - Friday) and time window (9-11 a.m. or 1-3 p.m.) that is most convenient for all roommates to vacate the unit.
  • A detailed description of the issue in order to better assist. 

Submit Service Request

Check the status of  a service requests on the SDSU Housing app or the Housing Portal.

Preparation

Prior to staff arrival, please clear the entire space around the item or area to be repaired. This will ensure there is no contact with your personal belongings and the work can be completed in a timely manner. 

If you are home when the staff arrives, please wear your facial covering and practice physical distancing of at least six (6) feet. Staff will provide you with an estimated time frame for the work to be completed and will place a sign at the front door while they are working in your residence. When the sign is removed, this indicates that the staff member has left your residence and you may safely return. Remember to take your room keys with you. Our staff will look the door to your residence when they leave. If all residents are unable to be out of the space, our staff will gather additional information and reschedule when it is more convenient for all roommates to vacate the unit. If these guidelines are not followed and our staff is unable to complete the work, the service request will be closed due to the space not being ready and you will need to re-submit your service request.

As a reminder, if you or your roommates become sick, are instructed to self-quarantine or believe you have been in contact with someone who has tested positive for COVID-19, contact the Office of Housing Administration immediately to cancel the service request and reschedule the repairs. 

Sample Service Request Needs 

checkmark Water leaks checkmark Garbage disposals
checkmark Heating and air conditioning checkmark Lock, key, or access card issues
checkmark Malfunctioning toilets checkmark WiFi connectivity 
checkmark Burned-out light bulbs checkmark Appliances (dishwasher, refrigerator, oven, etc.)
checkmark Broken window blinds And many others
checkmark Broken furniture (bed, desk, shelving, etc.)  


Emergency Repairs

The issues below are considered high-priority and should be called into your front desk immediately to be attended to quickly. Maintence staff are available 24/7 to conduct emergency repairs. 

checkmark Flooding or excessive leaks checkmark Broken door/suite locks
checkmark Continuous flushing toilets checkmark Bedbug reports
checkmark Power outages checkmark Broken windows
checkmark No hot water checkmark Bio-hazard or human waste cleanup
checkmark Chronic issue (more than two service requests submitted)   


Furniture

Please note that we are NOT able to accommodate the following requests. 

Bed height adjustments, unless for medical reasons Additional furniture
Furniture removal, unless for medical reasons Furniture preferences