Service Requests

Please let us know if you have a maintenance issue or something that needs to be repaired. Submit a service request on the SDSU Housing app or the Housing Portal. Repairs will be made on a priority basis and in some cases, it may take several days for a service request to be completed if parts must be ordered. 

To provide a quick response, please include the following in your service request:

  • The day of week and time window that is most convenient for all roommates to vacate the unit (Monday-Friday) 9-11 a.m. or 1-3 p.m. 
  • The more details you can provide about the repair needed, the better we can assist you.

Prior to staff arrival, please clear the entire space around the item or area to be repaired. This will ensure no contact with your personal belongings and the work can be completed in a timely manner.  Please note, when your roommate inputs a service request, you will also be notified via email so that you too can prepare. 

If you are home when the staff arrives, please wear your facial covering and practice physical distancing of at least six (6) feet. Staff will provide you with an estimated time frame for the work to be completed and will place a sign at the front door while they are working in your residence. When the sign is removed, this indicates that the staff member has left your residence and you may safely return. Remember to take your room keys with you. Our staff will look the door to your residence when they leave. If all residents are unable to be out of the space, our staff will gather additional information and reschedule when it is more convenient for all roommates to be out of the residence. 

If these guidelines are not followed and our staff is unable to complete the work, the service request will be closed due to the space not being ready and you will need to re-submit your service request.

As a reminder, if you or your roommates become sick, are instructed to self-quarantine or believe you have been in contact with someone who has tested positive for COVID-19, contact the Office of Housing Administration immediately to cancel the service request and reschedule the repairs. 

You can check the status of your service requests on the SDSU Housing app or the Housing Portal.

Submit Service Request

Sample Service Request Needs 

Water leaks Garbage disposals
Heating and air conditioning Lock, key, or access card issues
Malfunctioning toilets WiFi connectivity 
Burned-out light bulbs Appliances (dishwasher, refrigerator, oven, etc.)
Broken window blinds And many others
Broken furniture (bed, desk, shelving, etc.)  


Emergency Repairs

The issues below are considered high-priority and should be called into your front desk immediately to be attended to quickly. Maintence staff are available 24/7 to conduct emergency repairs. 

Flooding or execessive leaks Broken door/suite locks
Continuous flushing toilets Bedbug reports
Power outages Broken windows
No hot water Biohazard or human waste cleanup
Chronic issue (more than two service requests submitted)   


Furniture

Please note that we are NOT able to accomodate the following requests. 

Bed height adjustments, unless for medical reasons Additional furniture
Furniture removal, unless for medical reasons Furniture preferences