Housing COVID-19 Updates

Updated March 30, 2020

Expedited Move-Out

Following the March 16 guidance from the State of California, a number of cities across the state have introduced shelter-in-place mandates. Anticipating that more cities will follow, San Diego State University will need to expedite move-out plans for students this week.

We recognize how difficult this accelerated timeline will be for many students. Exceptions will be made for those who cannot go home, those who have known health or safety risks, and for those students who do not have an alternate residence to return to.  

This means that students currently living on campus and not in one of the above categories are asked to begin making arrangements for move-out immediately. The majority of move-out should occur by Wednesday, March 18, at 7 p.m. 

If you have been granted permission to stay in university housing, please visit Current Resident Resources.

For more information about the coronavirus, please visit the SDSU coronavirus webpage.

Check-Out Procedures

Pack your belongings including your ID, passport, medications, valuables and books needed to continue your coursework. If absolutely necessary, you may leave non-essential belongings behind. However, it cannot be determined at this time when you will be able to collect any left belongings. 

Movings bins and cardboard boxes are available at your community front desk. Students may take up to three cardboard boxes. 
USS moving services will be offered at Chapultepec and Huaxyacac beginning March 18, at 8 a.m. - 7 p.m. to assit in loading vehicles. 

Take Out Trash
Remove all trash and perishable food items from your space. Donate any unwanted, usable goods and electronics to the Disabled American Veterans. Donation bins are available at or near your community front desk. You may also drop off any unwanted cleaning and laundry supplies in your community laundry room. 

Return Your Key
Stop by your community front desk and return your key in an Express Check Out envelope. Keys must be returned even if you leave behind some belongings. 

Update Your Mailing Address
Update your mailing address in the WebPortal to your permanent address. Any mail sent to the residential communities will be returned to the sender. Only first-class mail will be forwarded as soon as possible. If you are expecting a package, contact the sender to update your address.

Make Travel Arrangements
Lyft - use coupon code EMERRIDE320 to get a ride from campus to the airport, car rental office, train station or bus station.



Students who have checked out of on-campus housing on or after March 12 in response to the coronavirus (COVID-19) pandemic are eligible for reimbursement. Reimbursements will be handled in two different ways: 

  • A credit will be provided for any paid rent and unused meal plan paid beyond the move-out date. 

  • Or a bill for outstanding prorated rent and meal plan usage will be provided. 

Any credit due will apply toward outstanding university debt and, if applicable, a refund will be processed by Student Account Services. See the refund policy below for details. 

Students will receive an email from the Office of Housing Administration and Student Account Services with specific and additional information regarding their account status in early April. 

Refund Policy
If credit for paid rent and an unused meal plan is applicable, a refund will be processed by Student Account Services within 4 to 6 weeks from the student’s check out date. Refunds will be issued in the same method in which the payment was originally received.

  • Cash, debit, check, 529 Plan funds and in-person credit card payments will be issued a refund check sent to the address on file on the WebPortal, unless the student has enrolled in Direct Deposit (eRefund) via their Online Student Account. If Direct Deposit is authorized, then Student Account Services will issue the refund via Direct Deposit.

  • Financial Aid (grants, scholarships and student loans) will be refunded to the student's Direct Deposit (eRefund) account. Parent Plus loans checks will be refunded to the parent address on the Master Promissory Note.

  • ACH eCheck will be refunded to the same account used for payment.

  • Online credit card payments will be refunded back to the card used for payment.

Please note that an additional delay after the 4 to 6 week processing period may occur depending on the method of payment: 

  • Mailed checks may take at least two weeks to arrive at the designated address.

  • Direct Deposits are typically posted to the user’s bank statement within 3 to 5 business days.

  • Credit cards may experience delays up to 6 weeks, depending on the card, before the refund is shown on the statement.