Service Requests

If a resident is experiencing any issues in their living space (water leak, broken furniture, Wi-Fi connectivity, etc.) they may submit a service request for maintenance or repair at no cost, with the exception of bed height adjustments.

To provide a quick response, please include the following in your service request:

  • Your preferred day of week (Monday - Friday) and time window (9-11 a.m. or 1-3 p.m.) for the work to be completed.
  • A detailed description of the issue in order to better assist.
  • Your service request details will be shared with your roommates so they are aware of the service request submission.

Submit and check the status of your service request on the Housing Portal.

Submit Service Request

As a reminder, students are responsible for maintaining the cleanliness of their rooms, suites and apartments, including bathrooms and kitchens. For the health and safety of all residents, please review these helpful Tips for Keeping Your Space Clean as well as this Mold Guide.

sample requests icon Sample requests

Maintenance and repairs will be made on a priority basis. It may take several days for a service request to be completed if parts must be ordered.

  • Water leak
  • Toilet clog
  • Heating & air conditioning operation
  • Burned-out light bulb
  • Broken window blind
  • Broken furniture
  • Broken appliance
  • Lock, key or access card issue
  • Bed height adjustment* (Raising a bed is a $50 fee, lofting a bed so the wardrobe fits under it is a $100 fee. Bunked beds cannot be adjusted)
  • Wi-Fi connectivity
  • And more

emergency repairs icon emergency repairs

The issues below are considered high-priority and should be called into your front desk immediately. Maintenance staff are available 24/7 to conduct emergency repairs.

  • Flooding or excessive leak
  • Power outage
  • No hot water
  • Broken door/lock
  • Broken windows
  • Bedbugs
  • Bio-hazard cleanup
  • Chronic issue (more than two service requests submitted)

preparation icon preparation

To provide a quick response to your service request, maintenance may access your space when you are not present. Please clear a space for maintenance to work to ensure there is no contact with your personal belongings. Always remember to take your room keys with you if you leave your space as maintenance staff are trained to lock the door when they leave.

As a reminder, if you or your roommates become ill, are instructed to self-quarantine or believe you have been in contact with someone who has tested positive for COVID-19, contact the Office of Housing Administration immediately to cancel the service request and reschedule the repairs.

furniture icon furniture

Please note that we are NOT able to accommodate the following requests, unless for medical reasons.

  • Furniture removal
  • Furniture additions
  • Furniture preferences

Bathroom Cleaning Schedule

For students living in our traditional-style residential communities with communal bathrooms (Chapultepec, Huaxyacac, Maya & Olmeca, Tenochca, & Zura) the bathrooms are cleaned by custodial staff on a daily basis. 
 
Monday through Friday, bathroom cleanings include: 
 
  • Dusting ledges, window sills and other surfaces
  • Cleaning mirrors
  • Checking paper towel, toilet paper, seat cover and soap dispensers and refilling as needed
  • Emptying trash cans and replacing liners
  • Emptying feminine hygiene product disposal containers and replacing liners
  • Cleaning and disinfecting toilets, urinals, sinks, countertops, showers and touch points
  • Cleaning and disinfecting bathroom and shower floors
On weekends, bathroom cleanings include: 
  • Checking paper towel, toilet paper, seat cover, and soap dispensers and refilling as needed
  • Emptying trash cans and replacing liners
  • Emptying feminine hygiene product disposal containers and replacing liners
  • Inspecting toilets, urinals, sinks, countertops and showers and cleaning as needed
  • Sweeping and mopping bathroom and shower floors as needed

Students living in our apartment and suite-style communities are responsible for the cleanliness of their spaces, including bathrooms and kitchens. Health & Safety Inspections are conducted monthly in residential communities with private bathrooms and kitchens to ensure areas are up to our cleanliness, health and hygiene standards.